Standard Support
We believe in a simple philosophy; "Once a customer, always a customer". That's why we provide FREE customer support for as long as you own our product. Did you forget how to use a certain feature? Are you looking for a specific report and just can't find it? No problem. Give us a call on our toll free support line and we'll help you through any question you have about the usage of SchoolLeader. There's no limit to how many times you can call us either. We're glad to help!

Extended Support
In addition to customer support questions covered above, this plan also covers "technical" questions regarding the operations of SchoolLeader. It also extends the warranty on its operability for an additional 12 months. This plan does not include additional training. Formal training is included with the initial purchase and can be supplimented using our Magic Wand service (see below)

Having problems starting SchoolLeader? Need assistance reinstalling due to a hardware problem? This plan is for you. It covers any possible technical problem you might have regarding the SchoolLeader software. If the problem turns out not being related to SchoolLeader -- such as networking issues -- we'll still help you diagnose the problem so you can get quick and proper assistance elsewhere.

In addition to phone and email support, this plan also gives you a new CD with the most recent SchoolLeader software, 12 months of unlimited downloads from our website for fixes and updates, and product newsletters.

COST: $229 per year for standalone installations

Magic-Wand™ Support
This is an add-on service for Standard or Extended Support customers and is purchased on an "as needed" basis. This plan offers priority support for incidents that are urgent and/or not covered by other plans. The Magic-Wand can be used to address such things as;

We understand that problems unrelated to our software can sometimes be preventing you from using SchoolLeader. Although these type of issues are not warrantied, we still want to help you if possible. We can provide support for almost any software problem outside normal SchoolLeader technical issues, and, we can do it with remote access software so you don't even need to be involved. Give us a call to learn more about this premium service.